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The Rules That Govern Your Account With Us

Every account on 4dkingdom operates under a clear set of terms — covering how your data is handled, what your rights are, and what we expect from each side.

Account TermsData & PrivacyJurisdiction RulesUser RightsPolicy Updates
4dkingdom The Rules That Govern Your Account With Us
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about our terms, want to raise a data request, or need to flag a policy concern, these are the right channels to use. General account queries and payment issues — including Touch 'n Go eWallet, Boost, or GrabPay transactions — can also be raised through the same routes.

Team online

Live Chat

Reach our account support team through live chat on the site or mobile browser. Available for policy questions, account verification issues and payment dispute queries.

Email Support

Send legal or data-related requests to our support email. We aim to acknowledge within one business day and respond fully within seven calendar days.

Account Dashboard

Log into your account to access the policy update notice board, review accepted terms and submit a formal request to update or close your account.

HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We apply consistent data practices across every account — whether you access from a phone in Shah Alam or on desktop. Here is how we manage the four areas that matter most to your account and your rights.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. You may request a copy of your data via email support.

Cookie Policy

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Account access is protected by password and OTP verification on each login. We never store full payment credentials — Touch 'n Go eWallet, Boost and GrabPay transactions are processed through their own secure flows.

Right to Request Changes

You have the right to request corrections to your account data, or to request account closure. Submit these through email support or the account dashboard; we will confirm receipt within one business day.

Answers to Common Legal and Policy Questions

These are the questions we get asked most often about our terms, your rights and how policy applies to your account. If yours is not here, reach out through live chat or email.

Malaysian law governs the interpretation of our terms. Where a provision conflicts with local law in your region, local law takes precedence and the remaining terms stay in effect.

Access depends on local law and is available only where local law permits. You are responsible for confirming that accessing the platform is lawful in your specific location.

Send a data request to our support email. We will acknowledge within one business day and provide a full summary of account-level data within seven calendar days of your request.

Yes. Deposit and withdrawal activity via Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX is covered under the account-level terms, including records retention and dispute procedures.

We post a notice on your account dashboard before any material update takes effect. Continuing to use your account after that date constitutes acceptance of the revised terms.

Submit a closure request via email or your account dashboard. We will process the closure and retain data only for the period required under applicable law, after which it is deleted.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.